Refund and Returns Policy

Thank you for visiting our after-sale self-service web page.

We apologize for any inconvenience caused with your “Morocco Fossils” purchase and want you to know that your complete satisfaction is our number one priority. We hope that we can help to resolve whatever issues you may have.

Generally, all of our morocco fossils products have a 30 days money- back guarantee from the receipt of the original order. If you received the product damaged or does not meet your needs within this period, feel free to contact us by submitting a feedback form below to let us know what we can do to help you.

Please note this page of warranty and return is for purchases made through morocco-fossils.com or the moroccofossils Direct store on Amazon. For purchases made through moroccofossils’s authorized resellers, please contact them directly.

After we receive your return form, a Return Merchandise Authorization (RMA) number and return address will be provided promptly. Please write the RMA number on your parcel and ship back before the expiration date of the RMA number. Once we receive the parcel, we will notify you and issue a refund or send you the replacement product.

Please kindly be advised that your return or exchange must meet the following criteria in order for us to process it：

a) Original conditions with all accessories, including manuals, warranty registration, etc.

b) Valid, unexpired Return Merchandise Authorization (RMA) obtained from our site or customer service after submitting the return form.

If you have any questions or need any assistance, feel free to contact us at [email protected].

NOTE:

1.You need to pay for your shipping costs for returning your item with a non-quality problem within 30 days from the date you purchased it.

2. You will be responsible for paying for your own shipping costs for returning your item after 30 days from the receipt of the original order.

3. Shipping costs that we sent items to you are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.

4.We’ll not issue the refund if you return your item to the incorrect return address.

5.We are only able to issue a refund to the original account of purchase for the order.

6. Before you return the product or claim for a refund please contact our customer service first by emailing us at [email protected]. We’d like to help. We do not accept any returns and chargebacks without informing our customer service team.

7. Please kindly note the refund time after we review your return form: If you paid with your PayPal, please allow up to 48 hours for the transaction to appear on your PayPal account. If you paid with your card, please allow up to 7-14 business days for the bank to update the charge on your bank statement.

Contact Us

Standby negoce SARL Customer Service

37 Rue Ouad Eddahab, Avenue Moulay Ismaïl, Erfoud, 52200, Morocco.

Or by phone call +212 681-932350.

Or By Email : [email protected]